Skip to main content

Help & Support

We're here to help you connect with your community safely and effectively. Find answers, learn how to use the platform, and get support when you need it.

Getting Started

New to CARE Collective? Here's everything you need to know to begin your journey.

Create Your Profile

Set up your profile to connect with other caregivers in your area. Share your experience and what kind of support you're looking for.

Browse Help Requests

See what your fellow caregivers need help with. You might be able to offer just the support they're looking for.

Post a Help Request

Need support? Create a request and let your community know how they can help you. It's okay to ask.

Send Messages

Connect privately with other caregivers through our secure messaging system. Coordinate help and build relationships.

Platform Guide

Learn how to make the most of CARE Collective's features.

How Help Requests Work

Help requests are the heart of CARE Collective. Here's how the process works from start to finish.

  • Post a request describing what you need
  • Community members see your request and can offer help
  • Connect via messages to coordinate details
  • Mark as complete when you've received support

Messaging Best Practices

Tips for effective and respectful communication with other caregivers.

  • Be clear about what help you can offer or need
  • Respond promptly when possible
  • Share only information you're comfortable with
  • Be understanding of others' caregiving schedules

Safety & Privacy

Your safety and privacy are our top priorities. Here's how we protect you.

Community Guidelines

Our shared values that keep our community safe and supportive for everyone.

  • Treat everyone with kindness and respect
  • Honor your commitments to fellow caregivers
  • Keep shared information confidential
  • Report any concerns to our support team

Privacy Protection

How we keep your personal information safe and in your control.

  • Your contact info is never shared publicly
  • You control what information others can see
  • Messages are private between participants
  • You can delete your data at any time

Report a Concern

If you ever feel unsafe or witness behavior that doesn't align with our values, please let us know. We take every report seriously.

Privacy Settings

Review and manage your privacy preferences. You're always in control of your personal information.

Need More Help?

Can't find what you're looking for? Our support team is here for you.

Email Our Support Team

We respond to safety concerns within 24 hours and other inquiries within 2-3 business days.

swmocarecollective@gmail.com